Please read this Policy before using the App or the Site if you wish to do so, before submitting any information to us. By using the App or the Site you consent to the practices described in this Policy.
What Information Do We Collect?
We collect information when you register on the Site, on the App, place an order on the Site, subscribe to our Newsletter, respond/participate in a Survey or install the App. We do not use this information for any malicious or spam purposes.
When you visit the Site or use the App, we may collect and store your computer or mobile information, page view and download statistics, data transfer records with the Site and/or the App, and IP Address Data with other standard Log Information. All information collected is used primarily as log information for statistical analyzation and other business related reasons.
When ordering or registering on the Site, you may be asked for your name, email, address, phone number, or credit card information, as well as other personal information. This is only present for certain pages and services provided by the Company. Any personal information entered into a newsletter opt-in will be saved to inform future product releases, sales, and company updates. You may opt-out of this service at any given time at your pleasure.
Any credit card information will not be saved in our system and will be unidentifiable by any of Tylers Coffees representatives, officers, or appointed employees with access to customer order information. All Subscriptions are renewed using the Authorize.Net Payment Gateway which uses encrypted Transaction and Customer ID’s to safely and securely process the users credit card.
You can shop at www.tylerscoffees.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram [link to http://www.authorize.net/resources/howitworksdiagram/] to see how it works.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
www.tylerscoffees.com is registered with the Authorize.Net Verified Merchant Seal program.
If you visit our website to browse, read, or download information:
Your web browser automatically sends us (and we may retain) information such as the:
Internet domain through which you access the Internet (e.g., yourServiceProvider.com if you use a commercial Internet service provider, or yourSchool.edu if you use an Internet account from your school);
Internet Protocol address of the computer you are using;
type of browser software and operating system you are using;
date and time you access our site; and
the Internet address of the site from which you linked directly to our site.
We will use this information as aggregate data to help us maintain this site, e.g., to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more accessible and useful.
We will not use this information to identify individuals, except for site security or law enforcement purposes.
We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information.
If you choose to identify yourself (or otherwise provide us with personal information) when you use our online forms:
If you request information, services, or assistance, we may disclose your personal information to those third parties that (in our judgment) are appropriate in order to fulfill your request. If, when you provide us with such information, you specify that you do not want us to disclose the information to third parties, we will honor your request. Note, however, that if you do not provide such information, it may be impossible for us to refer, respond to or fulfill your request.
If your communication relates to a law enforcement matter, we may disclose the information to law enforcement agencies that we deem appropriate.
What Do We Use Your Information For?
The personal information we collect from you will only be used in accordance to this Policy, including, but not limited to, the following ways:
- To personalize your experience
- To process orders and other transaction at your request
- To administer contest, promotions, surveys, or other optional features
- To send you periodic emails and responses to any inquiries
When ordering or registering on the Site, you may be asked to disclose certain personal information including, but not limited to, your name, email address, phone number, or credit card information. Some information may be necessary for an order or service to be provided. You may however visit most part of the Site anonymously without entering any personal information.
When installing the App, you may be asked to enter your name and email address. In providing us with your information, you consent to the transfer and storage of such information on our servers for our record and your informations safety in accordance with this Policy.
How Do We Protect Your Information?
We implement a variety of safety measures to help maintain the safety of your personal information when entering the Site or the App, accessing the previously mentioned Site or App, or submitting personal information to either of said parties.
We use a secure server for all purchases via the Site. All supplied sensitive/personal information is transmitted via Secure Socket Layer (SSL) technology and then encrypted to our payment gateway providers database. All members, representatives, officers, and employees of Tylers Coffee are required to keep any personal information completely and entirely confidential in accordance with this Policy.
After all transactions, your private information that is held by our servers only be accessible by those required to keep personal information completely and entirely confidential in accordance with this Policy.
Aggregated, non-personally identifiable visitor information may be used with third party services for marketing, advertising, or other business-related uses.
Children’s Online Privacy Protection Act Compliance
We do not knowingly collect any information from anyone under 18 years of age. Our Site, App and other products/services are all directed to those 18 years of age and older.
If we decide to change the Policy, we will post those changes on this page.
Return and Refund Policy
We strive for customer satisfaction. If for any reason, you are not completely satisfied with our product, just mail it back within 30 days of the day you received the product, and we will refund your money including shipping or exchange the product as necessary