At Tylers Coffees, we stand behind the quality of our products and want every order handled fairly. If there is an issue with your order, please contact us so we can review it under the policy below.

Return Request Window

Return requests must be submitted within 30 days of the delivery date shown by carrier tracking.

To be eligible for return, items must be unopened, unused, sealed, and in their original packaging, unless Tylers Coffees determines that the return is due to a verified fulfillment error, damaged shipment, or product issue.

Because coffee is a consumable food product, opened, used, partially consumed, tampered with, or improperly stored products are not eligible for return unless Tylers Coffees determines that a verified issue occurred.

Return Authorization Required

Do not send products back without prior authorization from Tylers Coffees.

Unauthorized returns may be refused and are not guaranteed to receive a refund, replacement, or store credit.

If your return is approved, we will provide return instructions and the appropriate return address.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Tylers Coffees, such as an incorrect item, damaged item, or verified fulfillment issue.

Original shipping fees, handling fees, Route/package protection fees, and other third-party service fees are non-refundable unless required by law or unless Tylers Coffees determines that the issue was caused by our error.

Refunds, Replacements, and Return Review

Customers may contact Tylers Coffees to request a refund, replacement, or store credit. However, submitting a request does not guarantee approval.

Tylers Coffees reviews refund and replacement requests on a case-by-case basis. We reserve the right to determine the appropriate resolution, including refund, replacement, store credit, partial refund, denial of the claim, or no further action.

To review a request, we may require documentation such as:

• Order number
• Written explanation of the issue
• Photos of the product, packaging, shipping label, or damage
• Carrier tracking information
• Address confirmation
• Return of the product when required
• Carrier investigation details for missing or damaged shipments

Approved refunds will be issued to the original payment method unless otherwise stated.

Tylers Coffees reserves the right to deny refund, replacement, return, or credit requests involving suspected fraud, repeated claims, chargeback abuse, false delivery disputes, inconsistent information, or failure to cooperate with our review process.

Delivered But Not Received Claims

If your order is marked as delivered by the carrier but you state that you did not receive it, Tylers Coffees will review the claim through our delivered-but-not-received process.

Delivered-but-not-received claims must be reported within 3 calendar days of the carrier delivery scan.

To begin the review, we may require the following:

• Written confirmation that you did not receive the package
• Confirmation of the shipping address used on the order
• Confirmation that you checked with household members, neighbors, mailroom staff, front desk staff, property managers, or building security when applicable
• Review of any carrier delivery photo, GPS scan, or delivery confirmation
• A missing package claim or investigation with the carrier
• For repeated, suspicious, or high-value claims, a police report or official theft report may be required before a refund or replacement is considered

A carrier delivery scan does not automatically guarantee approval or denial of a claim. However, when tracking confirms delivery to the shipping address provided at checkout, Tylers Coffees reserves the right to deny refunds, replacements, or credits if the claim cannot be reasonably verified.

Customers are responsible for providing a safe and accurate delivery location. Tylers Coffees is not responsible for packages that are stolen, misplaced after confirmed delivery, delivered to an incorrect address entered by the customer, or received by another person at the delivery location.

Repeated delivered-but-not-received claims may result in signature-required shipping, order cancellation, denial of refund or replacement claims, account restriction, or refusal of future service.

Chargebacks and Payment Disputes

If a customer files a chargeback or payment dispute after an order has been shipped or delivered, Tylers Coffees reserves the right to provide the payment processor with order records, tracking information, delivery confirmation, customer communications, fraud review details, and any other evidence related to the transaction.

Filing a chargeback does not automatically make an order eligible for refund, replacement, or credit under this policy.